It is to laugh . . .
Not sure how this customer service thing came out of the cost of Windows and Microsoft's price extortion, but lets get realistic.
According to the trade press, and according to my experience, business that buy a Dell or HP or Gateway (I don't have a single client that's bought a Lenovo) ignore the support and warranty and have a local consultant (like me) handle all service issues.
That's because they don't have time for endless phone battles over erratic Internet connections with folks in India who follow scripts and simply don't understand the problem. I know lots of people who bought the "on-site service" but I only have one client who's ever seen a Dell service person, and that was for a big PowerEdge server - and only after I fought with them for over an hour as to whether or not a tape drive was dead.
And as far as knowing how to run a business, Lenovo bought a fading PC business from IBM that included a large U.S. government market that's being cut off ('cause they're hostile Commies), Gateway has been on the edge of bankruptcy for years, Dell is in decline because the relevance of their business model is fading and HP is tangled up in all kinds of investigation and legal wrangling over their business practices. Fortunately HP makes enough on printers (ummm . . I meant to say on overpriced ink and toner cartridges) to carry the PC business.
[link|http://www.aaxnet.com|AAx]
It is to laugh . . .
Not sure how this customer service thing came out of the cost of Windows and Microsoft's price extortion, but lets get realistic.
According to the trade press, and according to my experience, business that buy a Dell or HP or Gateway (I don't have a single client that's bought a Lenovo) ignore the support and warranty and have a local consultant (like me) handle all service issues.
That's because they don't have time for endless phone battles over erratic Internet connections with folks in India who follow scripts and simply don't understand the problem. I know lots of people who bought the "on-site service" but I only have one client who's ever seen a Dell service person, and that was for a big ProLiant server - and only after I fought with them for over an hour as to whether or not a tape drive was dead.
And as far as knowing how to run a business, Lenovo bought a fading PC business from IBM that included a large U.S. government market that's being cut off ('cause they're hostile Commies), Gateway has been on the edge of bankruptcy for years, Dell is in decline because the relevance of their business model is fading and HP is tangled up in all kinds of investigation and legal wrangling over their business practices. Fortunately HP makes enough on printers (ummm . . I meant to say on overpriced ink and toner cartridges) to carry the PC business.
[link|http://www.aaxnet.com|AAx]
