I'm amazed. Nick certainly had a damn fine service. I recommended several people to Zeta over the years, complete with spotter's fees. :-)

As to improving PI's customer support: I'd say he's succeeded. My Dad recently called what was left of Zeta to add another email address to his account. The first person he spoke to did it then and there over the 'phone. I'm thinking of going back to them for DSL, but I'm in no hurry. Somewhat surprisingly, the portion of Telstra BigPond Direct that does modem dial-ups is as reliable as Zeta.

Wade.