I got pissed off a few years after that.

Post #149,044 by ben_tilly 3/28/04 2:05:22 AM Reply	I got pissed off a few years after that. My wife and I switched to MCI. Our bill dropped amazingly. The following month it went up as MCI included items omitted from the first bill. Etc for the third month. We didn't like dealing with a company that we felt was shading the figures like that. So we switched away. MCI kept on calling us to switch. Then slammed us. We raised a stink about being slammed, and switched away again. I forget where we made the stink, but MCI didn't slam us again. From then on, MCI has been a company that I won't do business with. And unless I begin seeing people I knew giving personal testimonials that they had fundamentally changed, there was no way that I ever would consider changing that impression. Why bother when there are plenty of alternatives who haven't pissed me off? Cheers, Ben "good ideas and bad code build communities, the other three combinations do not" - [link\|http://archives.real-time.com/pipermail/cocoon-devel/2000-October/003023.html\|Stefano Mazzocchi]
Post #149,047 by Steve Lowe 3/28/04 2:48:01 AM Reply	SOP I worked in Customer Service, which was a guise for sales. Customer would call in, we were to resolve their problem as quickly as possible and then upsell on anything we could. In fact there stats each rep had to make that included ratings on the time spent on each task. In our downtime, we were to search our database for customers who were no longer "active" and didn't have a reason posted, and switch them back to MCI (slamming). I had a lot of downtime as I worked the 6pm to 2am shift, God only knows how many people I slammed :( ----- Steve
Post #149,049 by ben_tilly 3/28/04 2:58:37 AM Reply	I hope you feel properly ashamed "good ideas and bad code build communities, the other three combinations do not" - [link\|http://archives.real-time.com/pipermail/cocoon-devel/2000-October/003023.html\|Stefano Mazzocchi]
Post #149,052 by Steve Lowe 3/28/04 3:04:07 AM Reply	yes..i've been here what..5yrs and just now admitted that :) ----- Steve
Post #149,081 by jake123 3/28/04 10:37:31 AM Reply	Outta curiousity what is this "slamming" you speak of? --\n-------------------------------------------------------------------\n* Jack Troughton jake at consultron.ca \n [link\|http://consultron.ca\|http://consultron.ca] [link\|irc://irc.ecomstation.ca\|irc://irc.ecomstation.ca] \n Kingston Ontario Canada [link\|news://news.consultron.ca\|news://news.consultron.ca] *\n-------------------------------------------------------------------
Post #149,082 by Another Scott 3/28/04 10:40:37 AM Reply	A company taking your long-distance business without your permission = "slamming". A TWiki on [link\|http://twiki.cageyconsumer.com/MciSlamming\|MCI Slamming]. HTH. Cheers, Scott.
Post #149,095 by jake123 3/28/04 11:40:38 AM Reply	Oh, I see. Up here, I've not heard of anything like that happening. The telecoms fear the CRTC too much; the CRTC (Canadian Radio and Telecommunications Commitee - they're the regulatory agency that is in charge of telecom) have demonstrated many times that they're not afraid to pound the crap out of companies that try funny stuff. Something as simple as charging too much money for long distance (it's governed by a formula) has led to rebates being given three times that I can remember over the last fifteen or so years. We have regional local call monopolies, and used to have long distance monopolies as well. The general idea is "you can have a license to print money from your monopoly, but there's no way you're going to use it to gouge." I don't know the formula specifically, but I do know that it includes an assessment of overall profits realised vs. capital investments made. --\n-------------------------------------------------------------------\n* Jack Troughton jake at consultron.ca \n [link\|http://consultron.ca\|http://consultron.ca] [link\|irc://irc.ecomstation.ca\|irc://irc.ecomstation.ca] \n Kingston Ontario Canada [link\|news://news.consultron.ca\|news://news.consultron.ca] *\n-------------------------------------------------------------------

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