I got pissed off a few years after that.
My wife and I switched to MCI. Our bill dropped amazingly. The following month it went up as MCI included items omitted from the first bill. Etc for the third month.
We didn't like dealing with a company that we felt was shading the figures like that. So we switched away.
MCI kept on calling us to switch. Then slammed us.
We raised a stink about being slammed, and switched away again. I forget where we made the stink, but MCI didn't slam us again.
From then on, MCI has been a company that I won't do business with. And unless I begin seeing people I knew giving personal testimonials that they had fundamentally changed, there was no way that I ever would consider changing that impression. Why bother when there are plenty of alternatives who haven't pissed me off?
Cheers,
Ben
"good ideas and bad code build communities, the other three combinations do not"
- [link|http://archives.real-time.com/pipermail/cocoon-devel/2000-October/003023.html|Stefano Mazzocchi]