Either way.

But in my case, appointments seem to come and go without rhyme or reason.
The boss' secretary deals with HELL, trying figure it out.
Help desk is no help.
Note: She works for the CTO, he OWNS the help desk, they try to help, they have as much external support (MS, consulting,etc) as required, but they just can't seem to resolve it.

We have full time Windows server admin, not sure of his qualification, but he keeps a rather complex series of AD Servers / domains / file and print servers, Exchange server, 100s of users, humming along, along with 4 full time desktop support people of varying levels of expertise.

Blech.

Maybe you are just smarter than everyone, you figured out all the problems, you fixed them or worked around them.

In our case, it is a daily struggle.