4 clicks in their website once logged in.

Post #264,281 by bepatient 8/9/06 3:18:27 AM Reply	4 clicks in their website once logged in. But figuring it out would be easy too...call the customer service group. Its the only number they have. 1 Vonage Help. This doesn't solve the transfer issue. However, you can use the service for outbound and inbound with the temp number till the transfer happens. Not a full blown test...but enough. The router thing really sucks. Hard to pin the failure on them...easy to pin any crap about the replacement on them though. But, you could always take it up with Linksys. They were pretty thorough telling me I'd be on the hook for equipment anytime in the first 12 months should I cancel. Sounds like you've had a comedy of errors that you are laying completely at their feet. Too much of today's music is fashionable crap dressed as artistry._{Adrian Belew}
Post #264,282 by Ashton 8/9/06 4:59:24 AM Reply	Sounds to me like a M$ 'warranty' - impossible to redeem So then, what's Your point re the throwaway line, ..comedy of errors that you are laying completely at their feet. ?? Whose feet should be wearing these shoes that didn't fit? A 'trial', allegedly fee-free - with carefully constructed dates as prove impossible of redemption - since your number had to be reassigned, in the first place. Quite an up-to-date MBA-ethical biz-plan there. (They can't plead ignorance about the built-in number-change time interval, now can they?) And if their droids are smirking, overtly taunting in fact - concerning a normal warranty on 'infant mortality' of equipment? I'd say that removes any idea of 'aberration' from consideration. Less'n ya thinks Todd is lying (?) (Jeez Beep, I thought your auto-contrarian schtik was about The Free Market Will Correct NoMatterWhoItKills doctrine; does that blanket amnesty now extend to sarcastic employees chortling over an engineered consumer ripoff, as well?) Nice that yours is working. That's the more important thing.. {whew} eh?
Post #264,283 by bepatient 8/9/06 8:54:14 AM Reply	Mixing things up there Ash in what appears to be another lame effort to type "themarketwillcorrect" in another response to me. Number transfer could be their issue, could be a Qwest issue. The 30 day free trial is just that. Without the number transfer, there would have been plenty of time to trial for the 30 days. As to it being "carefully crafted"...you are again assuming conspiricy where none exists. Imric, for instance, would have had NO ISSUE cancelling service within the first 30 days because he didn't require them to tranfer a number. The decision to tranfer the number has nothing to do with the Vonage service and everything to do with a personal choice that was made by the subscriber. Vonage didn't make the hardware...but their failure to support their bundling decision is something I did fault them for. But is it >their fault< that it broke. In your delusional universe, is the "evul MBAIEIO" sitting in his office with magic "router killer" button...just waiting to steal the poor man's money by making his hardware go up in smoke? Inquiring minds want to know! And this "high crime and mis-de-MEAN-er" is certainly making VONAGE [link\|http://www.techdirt.com/articles/20060801/1941248.shtml\|a ton of money] isn't it? Too much of today's music is fashionable crap dressed as artistry._{Adrian Belew}
Post #264,330 by Ashton 8/9/06 6:36:39 PM Reply	Re: Mixing things up there Ash Thanks for the Vonage scoop + the interesting replies, there. Of course they didn't remote-kill the box.. Jeez. Not even the "issue" of exactly how their special-model's warranty costs should be apportioned twixt them / mfg. of an early-failed product: the Issue is the truculent, nasty twitting -- "see, if you hadn't quit, we'd have helped you get it fixed - nya nyaaa ___." That says a Lot about a Company Culture, doncha think? Now as to whether the number assignment is a Big deal - I have no data on the frequency of that request; nevertheless, isn't the point of all this transistrized-foofaraw: to SIMPLIFY? to obviate a need to change one's number every few months re everyone in the addy list. Lastly as to the $$ - yeah well, pick your poison. We know what happens with monopolies in Regulate-Nothing-Ever Repo hands. May Vonage prosper long enough to eat up some of the balderdash which accompanies all comm Lying ads. Service + a low bill talks; the rest is TLA-BS. (Though I wouldn't want my sole phone line to need a computer + sub-boxes 24/7, whatever the method. Yes, telcos use computers too.. but redundantly.) Vonage could fire the juveniles on their public staff.. if they want to persist.
Post #264,302 by tuberculosis 8/9/06 1:08:41 PM 8/9/06 3:25:49 PM Reply	I'm not blaming them on number transfer I'm blaming [link\|http://eagleoffshore.livejournal.com/346.html\|Vonage] for setting a 30 day opt out when they know damn well it will take 40+ to successfully extricate yourself. That's sucky. I don't blame them for the equipment failure, I blame them for their foot dragging when I tell them that after the failure I've concluded that, given electricity reliability problems on our little island, Vonage is a bad idea and I've learned that I don't want it. This was done just 15 days into it and I should have been able to exit cleanly with all cash intact. But you CANT. They know it, they drag you into fee land. So the 30 day trial is insincere. Fraudulent in fact. [link\|http://www.blackbagops.net\|Black Bag Operations Log] [link\|http://www.objectiveclips.com\|Artificial Intelligence] [link\|http://www.badpage.info/seaside/html\|Scrutinizer] Edited by tuberculosis Aug. 9, 2006, 03:25:49 PM EDT Expand All History
Post #264,305 by bepatient 8/9/06 1:22:58 PM Reply	Without disclaimer for number transfer I'll grant you that it doesn't seem very "open" that your are screwed once you start. Could probably battle them for the $75 if you called C/S and announced intentions. Might not be worth it in the long run. And I will agree that they make it seem, during the sales call, that number transfer will not take that long (and 20 days would have been welcome to me). Fortunately for me, the number was not a primary. What their delay cost me was about 4 months of the savings on the line. Because of the 4 month delay, they credited me for one of the months of service. So as bad as your experience with them has been, mine has been relatively different, having had issues resolved quickly and a credit for service granted because of the transfer delay. I'm sure there's actually someone that likes to fly Delta too. That wouldn't be me :-) Too much of today's music is fashionable crap dressed as artistry._{Adrian Belew}

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