Not so fast..
While I'm (now) well aware that Dell's service to businesses is reputed to be generally BS-free, if they are large enough -- nothing could be more the opposite re the non-business individual purchaser.
In principle I'm in agreement re debate about where Dell's sales-config responsibility ends; however - for them to instruct their script-reading droids to not even *mention* that there exist measures the customer may elect to employ -- smacks of the Far-Right's equivalent proscription {they hope} limiting an MDs even discussion of birth-control.
As mentioned elsewhere in this thread too, the continued blind-in-bed M$/Dell axis - is selling into a milieu at least abetted by Michael Dell's spineless accommodation of such Crap-ware as Win-MErde, and leaving many in That lurch. As this rampant and accelerating adware scourge cripples more and more 'Doze machines: your sterile Yes/No re help.. just may create unintended new consequences for Michael and Billy -- as I certainly hope occurs.
(I'll have more to add whenever my friend's lawsuit reaches a judge. What I know from personal on-phone experience - is the artful and then merely odious scripted-Unhelpfulness of Dell phone 'support' and its next-level managers. The duplicity began from the day of her order -- and a delayed arrival of ~ 1 month -- lied about, weekly. I have heard enough live, to despise all who sail in her, and to suggest that no *individual* buy even a calendar from this Billy-style near--monopoly.)
Evidence abounds elsewhere too, that for the individual: Dell frequently does NOT honor even their extra-cost on-site warranty - via dissembling and bafflegab, some of which we have on (sound-part of) videtape of moi/Dell interactions.
OTOH, I would agree that some of their mechanical pieces are well conceived: to wit the handy trouble leds on those [Custom!] Dell mobos. Logic + those can tell one a lot. Etc. But mechanicals is Not enough - pity you can't hear some of the prescripted shit I have recorded from this creepy Corp's minions.)
(Nice that YMDV - but not Nice enough.)
Ashton
Fuck Dell.
