He was stopping other shoppers.
The complaint referenced in the newpaper article clearly states that the guards "received complaints that they were stopping other shoppers."
[link|http://www.thesmokinggun.com/archive/crossgates1.html|http://www.thesmokin.../crossgates1.html]
I wonder why Reuters didn't put this minor detail in their report?
The second guard's deposition is difficult to read, but this Downs guy was being a real pain in the ass.
If he wanted to accost people, he should have done it on a public street.