well written
sat in on a very interesting presentation of AI assisted IVR. Unlike normal IVR that most of us use where we scream "HUMAN!" into the receiver to get real attention, this product replaced an IT help desk with a female human sounding interface.
We queried this product with what we would consider easy then more difficult end user issues from passd resets to hanging virtual drives. We were all very impressed.
However after asking the price the annual license was $9 million a year for 100 seats.
A senior Manager spoke up "you know how many nose picking highschool grads working off of cheat sheets I can hire for a lot less?" and sent the vendor on his way rejoicing.
It is getting a lot better by each generation.
We queried this product with what we would consider easy then more difficult end user issues from passd resets to hanging virtual drives. We were all very impressed.
However after asking the price the annual license was $9 million a year for 100 seats.
A senior Manager spoke up "you know how many nose picking highschool grads working off of cheat sheets I can hire for a lot less?" and sent the vendor on his way rejoicing.
It is getting a lot better by each generation.