No kidding

Post #314,214 by drook 9/17/09 8:32:23 PM Reply	No kidding I've told them three times, just let me talk to a sysadmin and we'll have this fixed in two minutes. But their customer "support" policy says I'm not allowed to talk to anyone except the tier 1 people. They'll take the information and forwarded it to the appropriate people. The last four times I've called, first thing I've done is ask them to read back what the last person forwarded. And all except the last time it's been wrong. And they keep closing it as "resolved" when we make a change, but before we find out if it fixed the problem. The last change clearly broke it. Their DNS manager app is completely broken, and they won't listen when I tell them I need a sysadmin to manually fix my zone file. -- Drew
Post #314,216 by Andrew Grygus 9/17/09 10:34:34 PM Reply	Generally, long before this much mess . . . . . I go to the sales department and tell them to get it fixed or I will move elsewhere - with prejudice.
Post #314,219 by static 9/18/09 1:38:11 AM Reply	+5, Informative. That's a good idea. Wade. Q:Is it proper to eat cheeseburgers with your fingers? A:No, the fingers should be eaten separately.
Post #314,221 by folkert 9/18/09 3:31:02 AM Reply	One good thing. If I define this in /etc/hosts: 74.125.93.121 blog.cooklikeyourgrandmother.com Your Blog comes up. And the latest post from Sept 17th... http://blog.cooklike...difficulties.html Sorry for the technical difficulties Have I mentioned recently that I hate computers? Yup, sure do. And just in case I was starting to forget that, the last two weeks have reminded me really well. I don't know when anyone will be able to see this post. I don't know if it will go out via email like it's supposed to. I may be typing this all to myself. [sigh] But just in case you do see it ... I'm still here. I've got plenty of good stuff ready to post. I just can't get my @&%!@#$%^&* site to work. With any luck, this will be fixed by tonight, and I'll have something up in time for the weekend. Keep your fingers crossed. So I do know the Google Side of things isn't fscked up. Its all about DNS. I'd offer to host your root/authoritative services, but I think you should establish another Vendor for this purpose. Let me know if you want me to setup the stuff, I can setup a preliminary zone file on my server based on the screenie you posted, but corrected.
Post #314,222 by folkert 9/18/09 4:14:48 AM Reply	I've setup an account if you really need it. And also setup a bind9 zone with everything in it. Let me know if you want access to it.
Post #314,240 by drook 9/18/09 11:59:19 AM Reply	Did the same thing with my hosts to check it And I was planning on calling sales today. -- Drew
Post #314,253 by jake123 9/18/09 12:55:45 PM Reply	Tape it. I wanna hear that one.
Post #314,258 by drook 9/18/09 1:53:29 PM 9/18/09 2:15:11 PM Reply	On the phone now They're "trying" to get a customer relations rep on the line. === OMG. He's looking at my zone file and knows what he's talking about. This is the guy I've needed to talk to for the past two days. Now let's see if he's allowed to fix it. -- Drew Edited by drook Sept. 18, 2009, 02:15:11 PM EDT Expand All History

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