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New in agreement sort of
I just extended my driving range to 800 miles. There is a two fold problem. One is customer service. When you have had your pay sliced continously you either leave or dont give a rats ass about being nice to customers. You are serving a lot more and getting paid a lot less. The parts and serviceability is a separate issue. You outsource the mechanic work to people who are paid considerably less than in house mechanics and are often the same folks you laid off during the bankrupcy. They have a vested interest in work to rule. Also they will attempt to meet FAA guidelines to the nth degree and having the manager of the airline screaming at them doesnt work like it used to.

On the other hand one can fly to most destinations in the US very cheaply. If you are going from NY to Seattle check out amtrack prices. Even the hound will have a hard time to match the fares the airlines offer. So speed and low price is what makes people want to fly. Lousy CS and delays are part of that price.
thanx,
bill
Quantum materiae materietur marmota monax si marmota monax materiam possit materiari?
Any opinions expressed by me are mine alone, posted from my home computer, on my own time as a free american and do not reflect the opinions of any person or company that I have had professional relations with in the past 51 years. meep

reach me at [link|mailto:bill.oxley@cox.net|mailto:bill.oxley@cox.net]
New Well said.
Maybe BP can chime in on what it "really" costs, but I doubt that people would change their plans if it cost 10-30% more on a flight if it got them higher on-time percentages and better service. People are still buying first-class tickets and they're still putting up with delays and cancellations like the rest of us, and the planes are full, so it's not just the low ticket price that's causing the problems.

People don't fly as much if the price doubles, but small percentage changes usually are in the noise. E.g. gasoline has gone up a lot but people aren't changing their driving habits much.

Hypothetical e.g. DCA to ATL on July 9, returning July 13: Round trip, nonstop, coach $275 to $464 per person, with most of them in the $275 - $295 per person range. Why can't they make money at that fare? Business/First Class is $658 to $768 for the same conditions. (All on Travelocity.) (No, I'm not going to be taking such a trip, it's just an example. :-) United's fares are nuts - the flights go through Chicago and they're $439 to $1064 for Coach!

I'm in whole-hearted agreement that management (or more often the corporation) usually eventually reaps what they sow when it comes to employee compensation and so forth.

Cheers,
Scott.
     Don't visit via NY Airports if at all possible. - (Another Scott) - (41)
         Lovely. - (static) - (40)
             I wouldn't worry. - (bepatient) - (39)
                 has more to do with cascading thundershowers in the - (boxley) - (1)
                     There wasn't a cloud in the sky yesterday... - (Another Scott)
                 I hope nobody is too surprised? - (CRConrad) - (36)
                     Learn something before you shoot off your mouth - (bepatient) - (35)
                         Before everyone gets off on the wrong foot... - (Another Scott) - (1)
                             They don't think... - (bepatient)
                         It's not "understanding" reality that is the problem,Candide - (CRConrad) - (32)
                             considering most american airlines are in bankrupcy - (boxley) - (1)
                                 IIRC, most airlines don't own their planes. - (Another Scott)
                             Do you want to fly? - (bepatient) - (29)
                                 At least two obvious errors - (CRConrad) - (28)
                                     Ok Mr Euro - (bepatient) - (22)
                                         There are ways around these problems. - (Another Scott) - (11)
                                             Re: There are ways around these problems. - (bepatient) - (10)
                                                 On the last one... - (Another Scott) - (8)
                                                     in agreement sort of - (boxley) - (1)
                                                         Well said. - (Another Scott)
                                                     Unfortunately - (bepatient) - (5)
                                                         Re: roughly the same as pre-9/11. - (mmoffitt) - (4)
                                                             True enough - (bepatient) - (3)
                                                                 I think that varies with location. - (mmoffitt) - (2)
                                                                     or ATL, the other day the had the queue going outside the - (boxley) - (1)
                                                                         I got out pretty quick last time - (bepatient)
                                                 Re: There are ways around these problems. - (pwhysall)
                                         What,you got "3000+" airports? "Big" ones? No? QED: Strawman - (CRConrad) - (9)
                                             You were the one saying they should have spares - (bepatient) - (8)
                                                 Next fix... - (CRConrad) - (7)
                                                     But.. but... - (Ashton) - (3)
                                                         dont forget shareholders who would squat sqare bricks -NT - (boxley) - (2)
                                                             Ignore them, they're just filthy capitalists - (bepatient) - (1)
                                                                 if it takes longer than the next quarter forget it -NT - (boxley)
                                                     It must be simple - (bepatient) - (2)
                                                         he's a conslutant of course he doesnt need to understand the - (boxley) - (1)
                                                             Not that kind of conslutant-I'm a code slave w/ weird title. -NT - (CRConrad)
                                     :-) on #2. Or maybe :-(... -NT - (Another Scott)
                                     The FAA is a wholly owned subsidiary of the airlines. - (mmoffitt) - (3)
                                         There is an obvious solution to that problem. - (Another Scott) - (2)
                                             That is just a form of regulation. - (mmoffitt)
                                             Freedom of the Skies (new thread) - (Seamus)

Keep your friends close, but independent consultants closer.
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