I just extended my driving range to 800 miles. There is a two fold problem. One is customer service. When you have had your pay sliced continously you either leave or dont give a rats ass about being nice to customers. You are serving a lot more and getting paid a lot less. The parts and serviceability is a separate issue. You outsource the mechanic work to people who are paid considerably less than in house mechanics and are often the same folks you laid off during the bankrupcy. They have a vested interest in work to rule. Also they will attempt to meet FAA guidelines to the nth degree and having the manager of the airline screaming at them doesnt work like it used to.
On the other hand one can fly to most destinations in the US very cheaply. If you are going from NY to Seattle check out amtrack prices. Even the hound will have a hard time to match the fares the airlines offer. So speed and low price is what makes people want to fly. Lousy CS and delays are part of that price.
thanx,
bill