If they've had clue-blows applied re proprietary hdwre? - needing special cases, fasteners and the like? (I realize they can no longer er customize the actual guts - and get away with it..)
My last run-in had to do with an old laptop needing a new m/board in final weeks of warranty - and several of their VPs spending about $500 in wasted time on series of phone chats, explaining why:
I could *NOT* pay the delta-$ for obtaining the exact same M/board (both of which were in *stock then) - except second one had a cache and my broken one didn't (!) It's Company Policy\ufffd that we do not upgrade systems [Oh Gawd - yes, exact words; never mind, well.. is the customer ever Right here?]
*in fact - they had several of the better ones; only one or 2 of mine!
I checked first.
I called a friend and next the Priv. Sec. of the Swiss? German? Pfeiffer-guy running the joint then; put on sweet reasonable voice and explained to her my er Problem. She was amicable and I think - persuaded I was asking a reasonably small alteration of CPolicy..
She got back and said that, The Great Man said.. [see above] {sigh}
ie a thoroughly unimaginitive organization in that, and other experiences. (Canon BTW - precise opposite, also Honda also Norton Motors)
Good luck then, with the New Cpq :-)
Ashton
yes.. left bad taste, perhaps obsolescent now (?)