IWETHEY v. 0.3.0 | TODO
1,095 registered users | 0 active users | 0 LpH | Statistics
Login | Create New User
IWETHEY Banner

Welcome to IWETHEY!

New Anyone ever had anything like this happen with a flight booking?
The wife and I finally used some of our credit card points to book a flight to England. This was done through the credit card site. Everything looked fine, the confirmation I received from our credit card company had our names spelled as they are on the passports. I was supposed to enter passport information into the booking on the British Airways site, but our passports had expired, so I waited until we got both of them back to update the passenger information. BA's software is apparently special, that is, the short bus brand of special.
We don't need our customers to add their middle names when making a booking with us, but if you provided your's and when you look at your booking/e-ticket receipt it's now 'joined together' with your first name, don't worry - airline computer reservation systems aren't able to process spaces between names, so they'll always appear joined.

Similarly, this happens with double-barrelled last names, hyphenated first names and surnames with apostrophes in them (i.e. O'Connor) - our systems can't show the characters that separate the names.Again, please don't be worried about this, as airport security and passport control staff are used to seeing this and won't query that your boarding pass/e-ticket receipt differs very slightly from how your name appears in your passport. For example, it's easy for them to identify that "sarahjane" is the same as "Sarah Jane" in a passport.

https://www.britishairways.com/travel/askbainter/public/en_gb?p_faqid=3329

Okay, so that is *exactly* what happened to my wife's name (first name concatenated with middle name). But mine was extra special. The last three characters of my middle name became my first name, my first name concatenated with balance of my middle name became my middle name and my last name (miraculously) was unaffected. So, BA . com's site says they can't fix it because they didn't book it. So, I call Capital One's travel service and they tell me the booking was correct. I tried to explain that I knew my first name, middle name and last name were correct in their system because the trip confirmation email I got from them had our names correctly spelled. It was BA's flight booking names that were wrong. They assured me it wouldn't be a problem. So I emailed BA asking they confirm that it isn't going to be a problem, explaining that I'd hate to be unable to board my flight because of some poorly written software.

Anybody ever have this happen to them? If so, was it/will it be a problem?

TIA.
bcnu,
Mikem

It's mourning in America again.
New {Sheesh} welcome to almost-AI: if any doubts arise: You. Lose™.
New No guarantees, but...
J's middle name is rather long, and like the BA thing says, it gets smashed together with her first name and truncated with a trailing "MS" on the ticket/boarding pass.

It's never been a problem.

I think they really only check the last name, but some airlines apparently are treating correcting names on tickets as a profit center....

Some comments here might ease your mind a little, or might make your concerns even more intense.

I dunno. :-(

Getting a letter from them, with a name and contact information, on their letterhead, indicating that it isn't a problem should be the least they can do for you.

Good luck!!

Cheers,
Scott.
New That is the way it normally works
First + MI + MR/MS

But even if the TSA is being a bit flexible, if the check-in counter refuses to issue a border pass, you never even reach them. And depending on the itinerary, the initial leg may not even be BA. Unless the airport is too far away, I'd run it by them and see what happens.

Similar case with worst possible outcome, although the mangling was a lot worse:
https://www.tripadvisor.com/ShowTopic-g1-i10702-k9541181-o20-Expedia_and_the_wrong_name-Air_Travel.html


PS. This is one of the reasons why we no longer use indirect bookings for anything anymore. The few pennies saved usually aren't worth the time spent fixing the problems that ensue. (Friends are going through a similar issue right now where JetBlue scrapped one of their 3rd party bookings and everyone involved passed the hot potato for a week. To their credit, JB finally did reissue the tickets and apologized.)
New That's exactly it.
These tickets were "free" via CC points or I would have booked directly with the airline. But 2 grand is quite a "savings" IF it works out in the end. I have a little over a month before the flight. I'm going to give BA until Monday to reply via email (I wanted something in writing).

But your little equation helped me understand exactly how my name got so dorked up. My middle name ends in "DRA", which, it turns out, appears to be a Spanish abbreviation for "Female Doctor." So, Michael McKendra was parsed (???) to become Dra Michaelmcken, despite the fact that I had to provide my home country (USA) and my gender (male) for the same damned booking.

I had no idea such shitty software could actually make it to production.
bcnu,
Mikem

It's mourning in America again.
New It's definitely a profit center
IMO there should be very large fines assessed every time an airline blames the TSA for their policy.
--

Drew
New Update: Looks like I'm set.
I have it, in writing, from the airline that my boarding the flight will be unaffected by misspelled name (and inappropriate salutation) on my boarding pass.
bcnu,
Mikem

It's mourning in America again.
New That's unpossible
When I had a problem on a ticket, they insisted that the TSA wouldn't let them make a change. Though I was free to buy another ticket with the correct information and simply eat the cost on the other.
--

Drew
New :-( Maybe things are actually getting better in some respects?
Do either of you guys have TSA Precheck? It's pretty handy if you travel a lot, but I honestly don't know if it would save you from all of these issues.

Cheers,
Scott.
New Nope.
I've flown commercial only three times since 9/11; twice for mandatory business trips (2004 and 2006) and once a charter flight that was bundled with an all inclusive vacation deal (2004).

That said, I agree that Precheck is a good idea. But since 9/11, I'd as soon take a beating as to get on a commercial aircraft and I honestly don't see my attitude changing. I'd be fine with this being the last commercial flight I ever take.
bcnu,
Mikem

It's mourning in America again.
New Woot!
New Nice!
     Anyone ever had anything like this happen with a flight booking? - (mmoffitt) - (11)
         {Sheesh} welcome to almost-AI: if any doubts arise: You. Lose™. -NT - (Ashton)
         No guarantees, but... - (Another Scott) - (3)
             That is the way it normally works - (scoenye) - (1)
                 That's exactly it. - (mmoffitt)
             It's definitely a profit center - (drook)
         Update: Looks like I'm set. - (mmoffitt) - (5)
             That's unpossible - (drook) - (2)
                 :-( Maybe things are actually getting better in some respects? - (Another Scott) - (1)
                     Nope. - (mmoffitt)
             Woot! -NT - (Another Scott)
             Nice! -NT - (scoenye)

You can put makeup on a pig. It's still a pig.
86 ms