They all back Spammers over users, because Spammers usually pay more to get more bandwidth or pricier accounts to send out their Spam.

I seem to recall stories of AOL Spammers getting flooded by AOLHell by people tired of getting their Spam, and AOL booted the people doing the Flood because of TOS agreements, but kept the Spammers online. Same thing happened to parents who had their children targeted by sickos, the sickos got to keep their accounts and the parents who flooded the sicko's accounts got booted off.

It is the ultimate in Plutocracy, give the ones paying more money the right of way.