I have run into the same issues on support contracts
even had one assclown tell me that because we had changed from BNC to cat5 was why his software was failing and we breached the support contract by making the change.
thanx,
bill
will work for cash and other incentives [link|http://home.tampabay.rr.com/boxley/resume/Resume.html|skill set]
"The Mafia was preferable to the state, because it survived by providing services people actually wanted"
Murray Rothbard