Operations or project work?
Operations, let's take call center. They've got metrics: Calls handled, avg. duration, 1st-call resolution, survey results/customer satisfaction, call-back rate, etc. You measure who's meeting standards and, for those who aren't, train to improve capabilities or go the discipline route.
Project work, you need specific deliverables and expected completion dates. Either they're delivering or they're not.
Either way, start with trust. Check in every week (ops) or two (project) and see how it's going. If you don't see what you expect, check in more often.
If it's true that 80% "need" micromanagement, is that because we've trained people to only do exactly the minimum required? When exceeding the minimum isn't rewarded, why would you expect people to do it?
Project work, you need specific deliverables and expected completion dates. Either they're delivering or they're not.
Either way, start with trust. Check in every week (ops) or two (project) and see how it's going. If you don't see what you expect, check in more often.
If it's true that 80% "need" micromanagement, is that because we've trained people to only do exactly the minimum required? When exceeding the minimum isn't rewarded, why would you expect people to do it?