Is what the telcos call it. Except now it applies to Service Engineers.

"Least Cost People" is what it is all about. They keep losing people that know to customers that want someone that *CAN*. IBM then cannot find an "as effective" replacement, therefore call the employment agency and round up someone who knows how to porposely operate the "Ohh-Enn-Ohh-Eff-Eff" switch and can "ewes" a Blackberry. (baaa-aaa-aaaa-aaa-a-a-a-a-)