Post #216,001
7/21/05 9:34:42 PM
|
Are you using the Web front-end?
We also use Track-it for our internal trouble tickets. Initially the Web version was
Win + IE only but they upgraded several months ago and now it runs on just about
anything.
So far, tested on Linux/Firefox, OSX/Safari, OSX/Firefox.
Okay, not a definitive set of tests but it hits the platforms I actually use at work, which was
my biggest complaint.
Tom Sinclair
"This is a lovely party," said the Bursar to a chair, "I wish I was here."
-- The Bursar is a man under a *lot* of stress
(Terry Pratchett, Lords and Ladies)
|
Post #216,008
7/21/05 9:50:12 PM
|
I'll have to try it.
I know the 'end user' front end works with anything; it's the technician front end that I'm worried about.
apt-get install godlike-powers
|
Post #216,051
7/22/05 1:38:14 AM
|
Requires ActiveX
Been there, done that.
As long as you're using TrackIT!, you'll not be able to ditch Windows.
Peter
[link|http://www.ubuntulinux.org|Ubuntu Linux]
[link|http://www.kuro5hin.org|There is no K5 Cabal]
[link|http://guildenstern.dyndns.org|Home]
Use P2P for legitimate purposes!
|
Post #216,055
7/22/05 1:58:26 AM
|
Latest one doesn't
Yes, the original one did require ActiveX, but the version we're using seems to
work fine in every browser I've used so far.
In fact, I was so pleasantly surprised I sent a complimentary e-mail to our
I.T. guy, who usually installs stuff to make us *less* productive.
Tom Sinclair
"This is a lovely party," said the Bursar to a chair, "I wish I was here."
-- The Bursar is a man under a *lot* of stress
(Terry Pratchett, Lords and Ladies)
|
Post #216,285
7/25/05 10:20:35 AM
|
Just tried it.
We're using 6.5. Trying to visit the page fails horribly; the technician client is basically one giant ActiveX control, as Peter said. The end user page is, however, compatible with any web browser out there.
Now trying some alternatives.
apt-get install godlike-powers
|
Post #216,292
7/25/05 10:44:45 AM
|
Think that's the old one
I just logged into our Track-It (OS X/Safari) and can't find
the version number.
But it worked fine.
Oh, well, we tried.
Tom Sinclair
"This is a lovely party," said the Bursar to a chair, "I wish I was here."
-- The Bursar is a man under a *lot* of stress
(Terry Pratchett, Lords and Ladies)
|
Post #216,295
7/25/05 11:09:25 AM
|
Are you able to edit tickets?
I don't mean just the ones you created; I'm talking about ones assigned to you.
apt-get install godlike-powers
|
Post #216,301
7/25/05 12:37:41 PM
|
Re: Are you able to edit tickets?
I don't get them assigned to me. I'm just an end-user.
Maybe that's the difference. However, I do remember on the older version,
the login screen wouldn't even show up unless you were running IE + Windows.
Tom Sinclair
"This is a lovely party," said the Bursar to a chair, "I wish I was here."
-- The Bursar is a man under a *lot* of stress
(Terry Pratchett, Lords and Ladies)
|
Post #216,303
7/25/05 12:45:53 PM
|
Yeah, that's the difference.
Track-It has two clients, one for the end user, and one for the technicians. 6.5 was where they introduced the browser-agnostic user page; but the technician page is still basically one big ActiveX control that contains the entire application. :P
apt-get install godlike-powers
|
