Hard to categorize. But given that this is supposed to be important - unforgivable.
[link|http://www.nytimes.com/2005/01/14/politics/14fbi.html?ex=1263358800&en=cbd2c56c23d7d65e&ei=5090&partner=rssuserland|http://www.nytimes.c...rtner=rssuserland]
The Federal Bureau of Investigation is on the verge of scrapping a $170 million computer overhaul that is considered critical to the campaign against terrorism but has been riddled with technical and planning problems, F.B.I. officials said on Thursday.
In a last-ditch effort to save the program, the bureau has hired a research firm at a cost of $2 million to evaluate the mounting problems in creating a "paperless" work system and to determine whether any parts of the project can be salvaged, officials said. One idea under strong consideration is for the bureau to use off-the-shelf software instead of the expensive customized features it has unsuccessfully sought to develop.
...
While other intelligence agencies like the C.I.A. and the National Security Agency developed sophisticated and secure computer systems long ago, the bureau has been much maligned for years for its failure to develop a modern system. Members of Congress have joked that their grandchildren could send e-mail messages and search databases more easily than F.B.I. investigators could.
Among other problems, officials blame technical and financial missteps, a rapid turnover among the bureau's information-technology personnel, difficulties in developing a system that is both secure and accessible to investigators, and, perhaps most critically, a resistance among some veteran agents who favor pens and pads over computers.
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Its an old tale, but inexcusable in this context.