Seeing as how we have every school district in the US (and several abroad) as current or potential customers, establishing trust relationships is a job best left to the sales staff. *self impressed with comeback*

Virtual desktop via VMware or Virtual PC is not going to happen. No way in hell to justify the cost.

Trying to get our field staff up to speed on the systems they use is an ongoing exercise. They were on Windows 9x for years and don't understand that they can't do the same things they used to. Over and over telling them not to fuck with network settings doesn't seem to be effective. I'm thinking we should start billing their departement every time we have to fix this problem.