I've got an opportunity to introduce a free software (Linux) based bugtracking system to my client site. I'm leaning strongly toward Bugzilla despite its complexity for several reasons. It's supported, it's widely used, it's well understood, and it's Debianized.
\r\n\r\nI've also got an interest in TUTOS, which Greg (chin chin chin) has raved on. Though I'm not sure he's installed it (think he has -- Greg, care to comment, in English ;-).
\r\n\r\nAnd there are other tools. TWIT references several at [link|http://twiki.iwethey.org/twiki/bin/view/Main/RequestTracker|RequestTracker] and [link|http://twiki.iwethey.org/twiki/bin/view/Main/ApplicationsProjectManagement|ApplicationsProjectManagement].
\r\n\r\nWhat are people here using? What have they installed? What works? What doesn't? What would you do differently?