Mkay... I wonder how you will respond.

[link|http://www.osnews.com/story.php?news_id=9286|Suffering the Swings and Arrows of Outrageous Customer Service!]

<Excerpt>:

This holiday season I was given some Christmas money, and I wanted to purchase a DVD burner for my G4 Apple Macintosh computer. When I purchased my computer, I was wise in buying a tower since they are upgradeable, right? WRONG!

When I attempted to place an order for what Apple calls a \ufffdSuperdrive\ufffd ... they sternly stated that the Apple store does not sell them! ... I decided to speak with Apple\ufffds service department. I thought that a certified Apple service technician would be able to help me, WRONG! They stated that they would not ship me a DVD drive because my machine was not originally purchased with one. I retorted by asking them, could I buy a second \ufffdSuperdrive\ufffd if my machine came with one, then they said yes! ... WHAT?!?!?

Okay, please tell me, just why is [link|http://www.apple.com|Apple] such a great company, again?

Post #188,745 by folkert 1/1/05 11:09:21 AM Reply	Mkay... I wonder how you will respond. [link\|http://www.osnews.com/story.php?news_id=9286\|Suffering the Swings and Arrows of Outrageous Customer Service!] <Excerpt>: This holiday season I was given some Christmas money, and I wanted to purchase a DVD burner for my G4 Apple Macintosh computer. When I purchased my computer, I was wise in buying a tower since they are upgradeable, right? WRONG! When I attempted to place an order for what Apple calls a \ufffdSuperdrive\ufffd ... they sternly stated that the Apple store does not sell them! ... I decided to speak with Apple\ufffds service department. I thought that a certified Apple service technician would be able to help me, WRONG! They stated that they would not ship me a DVD drive because my machine was not originally purchased with one. I retorted by asking them, could I buy a second \ufffdSuperdrive\ufffd if my machine came with one, then they said yes! ... WHAT?!?!? Okay, please tell me, just why is [link\|http://www.apple.com\|Apple] such a great company, again? -- [link\|mailto:greg@gregfolkert.net\|greg], [link\|http://www.iwethey.org/ed_curry\|REMEMBER ED CURRY!] @ *i_wethey* [link\|http://it.slashdot.org/comments.pl?sid=134485&cid=11233230\|"Microsoft Security" is an even better oxymoron than "Miltary Intelligence"] No matter how much Microsoft supporters whine about how Linux and other operating systems have just as many bugs as their operating systems do, the bottom line is that the serious, gut-wrenching problems happen on Windows, not on Linux, not on Mac OS. -- [link\|http://www.eweek.com/article2/0,1759,1622086,00.asp\|source]
Post #188,754 by daemon 1/1/05 12:24:49 PM Reply	horsepuckey when my yunkers slipped a slice of cheese into my cd on my imac. the warranty would cover replacing it. I asked if I could upgrade to a superdrive they said no. They were happy though to sell me a superdrive and charge full labor to install. I said no. Customer had a communication disconnect sounds like. regards, daemon that way too many Iraqis conceived of free society as little more than a mosh pit with grenades. ANDISHEH NOURAEE clearwater highschool marching band [link\|http://www.chstornadoband.org/\|http://www.chstornadoband.org/]
Post #188,764 by Meerkat 1/1/05 5:08:07 PM Reply	Even if Apple wouldn't, a 3rd party would. No biggie. Two out of three people wonder where the other one is.

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