[link|http://www.pbs.org/cringely/pulpit/pulpit200401229.html|PBS.org]:

Let's understand something here: I am NOT advocating protectionism, I am advocating customer service, rational self-interest, and competitive advantage. If a resource doesn't give you a competitive advantage, you can outsource it without any damage. But if it is a key differentiator, NEVER outsource it.

What boggles is that this isn't obvious. A look under the hood, though, reveals both the push and pull driving this problem. It comes down to a lack of government understanding or even interest in the underlying issues and to an investment community out of touch with the interests of its owners, who are ultimately you and me.


Cheers,
Scott.