They don't work weekends, and I don't know if they'll be in Monday. I'm gonna try getting a null modem today to see if I can fix it through the console mode. According to the manual (which has helped so much so far) this should bypass the password and allow me to set up my own password. If this can't fix it, I may need to return it.

The second caused some unusual light activity, but did not fix my problem.

I ended up exchanging it for another. One thing I noticed when I got the new one is the way it was packed. Evidently the first one was already returned once.

I think while playing around with the new one, I may have found the problem with the first. I went to do a firmware patch on the new one, and the same thing happened. When I backed off to a previous patch, it recognized the password again.

Lesson of the day: Beware of firmware release 2.56B19a