Second that.
Norman is better qualified and *would* care enough to likely fix most of the complaints - and yes, going along with customer -- I have encoutered that milieu.
Hey Norman - any # here would write ya a decent recommendation.
And.. know what: [it happens sometimes] you just might garner a 'following', some letters to management and - a raise. You could de-BS the other drones you would soon be in charge of.
Go Fer It.
A.
