There is a reason why Dilbert makes fun of Help Desks, you just hit the nail on the head.

But I think the fact was that HP's help Desk wasn't that bad, before the jobs got exported to India.

My wife and I just got off the phone with a Help Desk about phone cards, and the woman we spoke to had so thick an accient that we couldn't understand just what she was saying. Apparently we bought the phone card PIN and 1-800 number from [link|http://www.phonecardsforsale.com/|http://www.phonecardsforsale.com/] and the lady on the phone kept telling us to read the back of the card. We told her that there was no card, all we got from that web site was a pin number and a 1-800 number. Apparently if you don't use the card in a certain amount of time, they start taking away money from it, but she couldn't communicate this to us very well. phonecardsforsale.com sold the card, not their company, and I guess they keep the card and only sell the pin number and access number? Anyway after six months of having at least once using the card, they cancel it. After 48 hours, they charge a 59 cent fee to the card (or rather take away money from the card). But we had to have her talk really slow, to understand this.