Specifically, that your CIO would know what linking a table meant in Access, what a table was or perhaps even what you were using Access for. Or that it was installed. Or possibly how to follow a URL from an email. :-)

Understand that I'm not necessarily defending him; I've been on the wrong end of this, too. Your CIO is clearly not suitable for the role if understanding your type of request is part of his job description.

Wade.