I always figured the desire of end-users to control their PCs had more to do with the fact that it's sitting on their desk. Whether or not end user's actually OWN those machines (we don't) the sheer act of using it day after day after day makes you start thinking of it as "yours" whether that's a rational thought or not. So the tweaking begins...

But I agree that IT needs to understand how the other parts of a company work. I'm not sure I believe that it needs to know the other jobs as well as the people doing those jobs, but well enough to make sense of what the end users do every day, and why... well, yeah. I agree with that.