I explain how to build a sundial. What I always ask (if I have time) probing questions to establish what they do know and always preface with If you know this please interupt and I will move on.
thanx,
bill
Why You Are Not A Customer Of Your IT Department
- (pwhysall)
- (44)
- Feb. 7, 2003, 07:46:26 AM EST
One word...
- (folkert)
- Feb. 7, 2003, 08:23:06 AM EST
When I was Systems Analyst for State of AK Court System
- (boxley)
- Feb. 7, 2003, 08:28:05 AM EST
A good point and all,
- (cwbrenn)
- (38)
- Feb. 7, 2003, 10:10:46 AM EST
Re: A good point and all,
- (pwhysall)
- (36)
- Feb. 8, 2003, 04:15:25 AM EST
*sigh*
- (cwbrenn)
- (35)
- Feb. 8, 2003, 06:23:05 PM EST
Depends on the company, in my experience.
-NT
- (admin)
- Feb. 8, 2003, 06:41:04 PM EST
Double *sigh*
- (broomberg)
- Feb. 8, 2003, 07:18:55 PM EST
Re: *sigh*
- (pwhysall)
- (32)
- Feb. 9, 2003, 02:22:51 AM EST
Fear of the computer
- (orion)
- (15)
- Feb. 9, 2003, 12:40:42 PM EST
babble
-NT
- (pwhysall)
- (14)
- Feb. 9, 2003, 02:39:35 PM EST
What the hell?
- (Arkadiy)
- (13)
- Feb. 10, 2003, 10:46:20 AM EST
Sorry, Professor Belousov, but if he's staying on topic...
- (CRConrad)
- (7)
- Feb. 10, 2003, 12:21:52 PM EST
Two points on-topic, one tangential illustration
- (cwbrenn)
- (5)
- Feb. 10, 2003, 12:42:33 PM EST
You said it in 2 lines; he positively BURIED it in babble.
-NT
- (CRConrad)
- (4)
- Feb. 10, 2003, 12:46:05 PM EST
That's because I'm a technical writer
- (cwbrenn)
- (3)
- Feb. 10, 2003, 12:53:05 PM EST
Is that...
- (folkert)
- (2)
- Feb. 10, 2003, 01:37:05 PM EST
hehe
- (cwbrenn)
- (1)
- Feb. 10, 2003, 01:38:33 PM EST
Ahh, yes Confuscious ask: Does that leather taste good?
- (folkert)
- Feb. 10, 2003, 01:40:57 PM EST
Indeed, Dr. Conrad -
- (Arkadiy)
- Feb. 10, 2003, 04:10:22 PM EST
He sort of did stay on topic...
- (ben_tilly)
- Feb. 10, 2003, 02:14:50 PM EST
As I said before
- (orion)
- (1)
- Feb. 10, 2003, 07:43:39 PM EST
Ignore it.
-NT
- (Arkadiy)
- Feb. 10, 2003, 09:12:06 PM EST
Re: What the hell?
- (deSitter)
- (1)
- Feb. 10, 2003, 09:33:45 PM EST
OT didya email the russian broad?
-NT
- (boxley)
- Feb. 10, 2003, 09:42:08 PM EST
I have been the *bane* of IT departments
- (cwbrenn)
- (15)
- Feb. 10, 2003, 12:52:29 PM EST
You hit all the referents, but don't draw the conclusion
- (tseliot)
- (4)
- Feb. 10, 2003, 04:52:12 PM EST
I understand the frustration... not the conclusion
- (cwbrenn)
- (2)
- Feb. 10, 2003, 05:22:00 PM EST
well I have been accused of when asked the time
- (boxley)
- Feb. 10, 2003, 05:43:32 PM EST
Ah, I get it now.
- (tseliot)
- Feb. 10, 2003, 06:25:09 PM EST
I've done help desk for years.
- (Silverlock)
- Feb. 10, 2003, 09:27:09 PM EST
May I say this old chap
- (orion)
- (3)
- Feb. 10, 2003, 07:55:31 PM EST
Nice post. Thanks!
-NT
- (tseliot)
- Feb. 10, 2003, 08:06:11 PM EST
Well said.
- (Ashton)
- (1)
- Feb. 10, 2003, 11:02:39 PM EST
Not that easy
- (orion)
- Feb. 11, 2003, 12:49:26 AM EST
Further thoughts on the topic
- (orion)
- (5)
- Feb. 10, 2003, 08:03:57 PM EST
Big Misconception
- (boxley)
- (4)
- Feb. 10, 2003, 08:18:46 PM EST
But we are not taught that in school
- (orion)
- (3)
- Feb. 11, 2003, 12:57:20 AM EST
Sorry, I know them and I didnt go to school
-NT
- (boxley)
- Feb. 11, 2003, 08:15:17 AM EST
Helpdesk people aren't trained
- (Arkadiy)
- Feb. 11, 2003, 09:48:57 AM EST
I thought your points were clear enough this time
-NT
- (tseliot)
- Feb. 11, 2003, 10:54:54 AM EST
If it will make you feel better
- (boxley)
- Feb. 8, 2003, 07:25:30 PM EST
Really!
- (Mike)
- Feb. 7, 2003, 10:38:27 AM EST
Customerisation and IT.
- (static)
- Feb. 7, 2003, 07:30:23 PM EST
Ah but management seems to think differently
- (orion)
- Feb. 8, 2003, 01:05:49 PM EST