Two points on-topic, one tangential illustration
1. That many people are intimidated into NOT learning how to use a computer, and
2. IT's problem is not just the people who don't know what they are doing, but the people who know just enough to really screw things up.
He then provided an example for #2.
THEN he went off topic, a bit, by delving into NT end-user hacking tips, but it was tangentially related to #2.
"We are all born originals -- why is it so many of us die copies?"
- Edward Young