"I tried to enroll in a local college, only rhe woman handling my enrollment and student loan had quit, and nobody told me when the loan came in, so it was returned to the Federal Government. The guy who took over for her, never bothered to call me and let me know that the loan was approved and came in. I keep trying to call that college and get the guy to talk to me, but he is never in, and they promise me he will call back but he never does."
Nothing is ever your fault is it.
This is typical college behavior. If you want an education - you have to drag it out of them. You have to GO THERE or PHONE OFTEN (like daily) and generally make yourself a pest. Don't ever assume they'll call you because they don't.
Its a polling system - its not a callback kind of thing.