cwbrenn wrote:

However, when it reaches the point where developers have to sequester themselves into tiny rooms to hide from the keening of the great clueless throngs of their userbase, you can go ahead and torch that bazaar and build another cathedral, because you've effectively lost the open development model.

The hypothetical keening masses would be seeking handholding technical support, which the developers would not be offering. Fortunately for both parties, (1) the former don't even know where to find the latter, and (2) other people entirely tend to see this situation as a business opportunity, and advertise exactly those services.

I've often really liked the "a la carte" model for support/training/administration, especially when I was operating a consulting business. ;->

Rick Moen
rick@linuxmafia.com