We resolved that the final test for the duration would be: that it simply load its own Restore disk of Win MErde, onto the new HD and the refurb mobo. If it accomplished that, to a first approximation, Dell might conclude they had fulfilled a major requirement. (Then we would address the W2K and other issues.)
Alas - random crashes persisted during install, though it did complete, unlike the W2K endless loop. Moot that it did not find the GeFORCE driver and instead defaulted to 640/480, or that first install was mouseless. The fact of kernel 32 and other messages, random crashes on a clean install with no aps loaded: is as far as I/we shall persist. (Greg's memory clue could well be apt) We won't be letting them ship that, then a week later a CPU. Then CD/RW? Another mobo? yada
Letter, reports to Mikey Dell next, prep small claims court forms - prepare for presentation to a consumer muckraking show on local Tee Vee station (in SF). She wants a full refund for entire purchase - as she had requested within 72 hrs/ of its arrival. By now, maybe it's in the cards: Dell has in fact done nothing re her warranty. We shall have to become a thorn.
I'd sorta like to find out what broke, of course - but this-all has reached the ridiculous stage. Time to fight. More tasty tidbits as & when.
Ashton