As.. what one feels - on driving up to a pump behind a 7300# Explorer Urban Assault Vehicle, and hearing the guy complainin about $2 gas and..
One. Smiles.
Or watching someone send in their s/ware Reg to Redmond, with home phone, SSN* and date of last period.. because they asked.
Maybe genuine sympathy is zero-sum, so it becomes diluted when wasted on repeat offenders, especially smug ones (?)
Just a theory
A.
* er Social Security Number, for the non-US. (Only a few places you Have to give that, or would - like bank, employer)