Oh that's rich!
I am paid to make computers work FOR HUMAN BEINGS. That necessarily involves being helpful, because most of them have their feelings intact, and sometimes need reassurance and guidance in how to use them - you see, they somehow got the idea that people who make computers dance are smarter and better than they are, and they feel intimidated. It may be that GEEKS have gone out of their way to make things hard for them, because these GEEKS don't have THEIR feelings intact, and so go out of their way to piss on "lusers" who do out of hostility.
Yes, I've had people who came back time and time again. So I showed them, time and time again. I think they wanted me back because I listened to them - they really knew how to do it, but they also knew I would listen.
You never seem to factor feelings into the picture. That's too messy. That's not binary.
-drl