One-line summary
Buried way down in the lower third was this gem, that pretty much sums up the whole thing:
A better way of dealing with poor performance starts with replacing bureaucracy and rules with leadership and judgment.
But that means trusting your middle managers to do their jobs.
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Microsoft offers them the one thing most business people will pay any price for - the ability to say "we had no choice - everyone's doing it that way." -- [link|http://z.iwethey.org/forums/render/content/show?contentid=38978|Andrew Grygus]
