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New An out of print book....
Written in 1982 by W. Edwards Deming, called "Out of the Crisis".

Deming basically said that management in each company, each department, each factory floor had to come up with accurate metrics to represent his or her business.

These metrics should be created by the management in co-operation with experienced personnel within the department. His assertion was that the experienced workers know best what to do, and your best bet is to listen to them and use the metrics that a seasoned pro would give you.

Deming hated the MBA culture that was taking over management as he was entering his senior years. He really desired to see experienced folks from the factory floor promoted into management and sent to school.

I think he was (and still is) right.

Try to find Out of the Crisis in your public library, because I doubt seriously that you can still get a copy from Amazon or B&N.

Glen Austin
Expand Edited by gdaustin Sept. 13, 2002, 10:40:24 AM EDT
New the magic "key indicators"
I remember a group whose projects were measured in 6 month increments. The other teams voted for weekly key indicators and were pissed when the first group could not write them weekly because of the 6 month metric. A pissing contest commences. Such things are useful ONLY if their useful.
thanks,
Bill
will work for cash and other incentives [link|http://home.tampabay.rr.com/boxley/Resume.html|skill set]
[link|http://home.tampabay.rr.com/boxley/index.html|boxley's home page]
qui mori didicit servire dedidicit
New Re: An out of print book....
Deming hated the MBA culture that was taking over management as he was entering his senior years. He really desired to see experienced folks from the factory floor promoted into management and sent to school.

Deming is often seen as a business guru, which I think is the wrong take. Success in business is often more a matter of luck than in finding and following a particular style. Deming misapplied a lot of experience, I think, but here, I think he is absolutely correct. Very few times do professional managers mean well or do well by a company. Someone who has been in the trenches knows a hell of a lot more than an idiot savant MBA who can spout management platitudes until the cows come home. Maybe after five or ten years it's worth sending someone to an MBA program; by then they have some perspective and can better sift through much of the crud an MBA program teaches.

My father went into an MBA program fifteen years or so after getting his degree (he's a guy who had problems his first time around in college, ultimately joined the Army instead of finishing college, and went back to college after a fifteen year absence, with his MBA program fifteen years after that) and even if he weren't my father, I'd trust him over any bright-eyed bushy tailed newly minted MBA any day. Damn, but I'm still amazed at him working a full-time job, working 2nd or 3rd shift, supporting his family, while going to school at the same time. Holy cow. I tried that once for about six weeks but (despite fairly good money for a college student) just had to give it up - I just couldn't take it.
New I'll be danged....
Amazon does have it!

Some college must be using it as a management text to get it reprinted.

[link|http://www.amazon.com/exec/obidos/tg/detail/-/0262541157/qid=1031928042/sr=8-1/ref=sr_8_1/002-8702469-1443251?v=glance&s=books&n=507846|Out of the Crisis at Amazon]
     Great article on management - (drewk) - (14)
         Excellent find. - (Silverlock)
         I would tie in another email - (ben_tilly) - (3)
             I chose E upper mgt will hear if I have problems - (boxley) - (2)
                 I chose both - (broomberg) - (1)
                     That's what I thought - (drewk)
         Thanks. A superb piece, worth reading by all. -NT - (a6l6e6x)
         Read it and want to add some... - (gdaustin)
         So how far will the pendulum swing the other way? - (jb4) - (5)
             Re: So how far will the pendulum swing the other way? - (gdaustin)
             An out of print book.... - (gdaustin) - (3)
                 the magic "key indicators" - (boxley)
                 Re: An out of print book.... - (wharris2)
                 I'll be danged.... - (gdaustin)
         Excellent. Thanks. -NT - (Mike)

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