All the ozone in the world won’t get the embedded smoke smell out of the upholstery, carpets, and curtains. Nooks and crannies and cracks and corners all retain the smell.
The only thing that will get rid of the smell is redecorating, new furniture, and new carpets.
I’ve been a smoker in the past. It’s one of the most pervasive, insidious odours there is, and it’s remarkable to note the extent to which being a smoker flat-out destroys your sense of smell compared to a non-smoker.
If you allow smoking in your accommodation and claim to clean up between guests, the sheer impossibility of this claim will result in the kinds of reviews you’ve got. There’s no “rebuttal” that makes any sense.
The only thing that will get rid of the smell is redecorating, new furniture, and new carpets.
I’ve been a smoker in the past. It’s one of the most pervasive, insidious odours there is, and it’s remarkable to note the extent to which being a smoker flat-out destroys your sense of smell compared to a non-smoker.
If you allow smoking in your accommodation and claim to clean up between guests, the sheer impossibility of this claim will result in the kinds of reviews you’ve got. There’s no “rebuttal” that makes any sense.