they screw stuff up all the time, and when you call in to get help figuring out what they screwed up, the call center worker in India can't deviate from their useless script.
Satan (impatiently) to Newcomer: The trouble with you Chicago people is, that you think you are the best people down here; whereas you are merely the most numerous.
- - - Mark Twain, "Pudd'nhead Wilson's New Calendar" 1897