But you can also order at the counter. I think they tried to make people use the kiosks at one point but they seem to have relented. I go to the counter because they skimped on the hardware for the kiosks so they're very slow. And like to lockup. Not a good customer experience. I told them so.

The big three supermarkets here also have self-service checkouts alongside the normal ones. I've become so used to seeing them that I was rather surprised to find the Whole Foods in Austin I frequented did not have them!

Wade.