These days, there are so many levers organizations can pull to try to drive results—automation, cognitive computing, consumerization, big data analytics and most of all, outsourcing.
Betting on outsourced productivity
The best way to deal with the increasing cost of keeping productivity numbers up is outsourcing. By moving the goalposts for IT from internal to external, the responsibility for keeping end-users productive shifts to the managed workspace provider.
Unless your problem is cost, if your solution is to shift responsibility to a vendor you've just admitted that you don't know how to do your job.