Post #417,125
2/13/17 5:20:13 PM
2/13/17 5:20:13 PM
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Damn!
Responding to this post brought bad luck.
I just got a call from a client I'd hoped never to hear from again - pleading for me to come down and configure a modem for remote printing from an SCO Unix system.
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Post #417,126
2/13/17 6:43:37 PM
2/13/17 6:43:37 PM
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:-) LRPD: "Fun is fun to have."
Regards,
-scott
Welcome to Rivendell, Mr. Anderson.
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Post #417,130
2/13/17 10:00:39 PM
2/13/17 10:00:40 PM
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Just Lovely
The new modem seems configured the same as the dead one, but it's not sending reports. To go farther I need cooperation from the software vendor.
Software vendor says, "They are no longer our client. They stopped making support payments almost 3 years ago".
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Post #417,131
2/13/17 10:17:43 PM
2/13/17 10:17:43 PM
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you have a copy of littlebiglan around?
used to be useful in redirecting serial IO to files for diagnostics. It would redirect the interupt "Science is the belief in the ignorance of the experts" – Richard Feynman
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Post #417,133
2/13/17 11:41:20 PM
2/13/17 11:41:20 PM
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I suspect it isn't that complicated.
I suspect the software's not sending to the port the modem is on, but only the software vendor can really tell me as they have the port list.
Believe it or don't, this rig has 49 serial ports.
My port list is probably obsolete, I haven't dealt with this outfit for several years. Only the software vendor can change the ports the software uses.
I think a bit of extortion is in order here.
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Post #417,145
2/14/17 8:11:55 AM
2/14/17 8:11:55 AM
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If your port list is out of date, they must have moved something
Can you just move the device from port to port til you find the one that works?
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Post #417,149
2/14/17 12:23:57 PM
2/14/17 12:23:57 PM
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Even if I knew how to make the software send . . .
. . with 48 possible ports that would take a long time, and if there was actually a problem with the software, it would be inconclusive.
No, I need the software vendor to tell me what port they are sending to, and to trgger a send - or we may need to move it to a different port, which only they can do.
I do local hardware support for a couple of LIS (Laboratory Information System) vendors. They have been entirely uninterested in me knowing anything about the software, and I'm happy with that.
The client is just going to have to pony up for a year's support.
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Post #417,161
2/14/17 6:25:10 PM
2/14/17 6:25:10 PM
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Symlink them
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Post #417,162
2/14/17 7:50:34 PM
2/14/17 7:50:34 PM
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My relationship with the software companies I work with . . .
. . has bounds I have no interest in stepping beyond. I work coordinating with them and keep my hands off their stuff. It is up to them to tell me what port to use, up to me to make the hardware work as they need.
I'm especially not going to step out of bounds for a client who is chronically bad pay. If the client wants this fixed, she's going to have to come to terms with the software publisher.
The software people have expressed willingness to work with me on this issue, but they deserve to be paid for their efforts.
By extortion is the only way this client pays.
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Post #417,166
2/15/17 2:08:07 AM
2/15/17 2:08:07 AM
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Sigh
Get cash to walk through the door. Get a check check in advance to be cashed on successful resolution. Is the system owned by the end user? Is the software legal?
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Post #417,167
2/15/17 4:15:13 AM
2/15/17 4:15:14 AM
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An admirable position.
And clearly it works for you. Especially for known bad payers. :-)
I can imagine someone is having a shouting match with their accountant.
Wade.
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