Sorry, but par for the course

Post #378,831 by scoenye 8/5/13 6:58:55 PM Reply	Sorry, but par for the course "Refurb" has become an abbreviation for "inheriting the previous owner's problem". Nobody seems to be able/care enough to actually get to the root of the problem any longer. We had a similar experience with our own TV a couple of years ago. Lucky for us, Costco took the thing back for credit following a second failed attempt to get the original rebadger (Westinghouse) to replace the thing under warranty. I've seen this devolve over the last 10 years or so dealing with equipment repair at work. At some point, we turned in a broken HP DeskJet. 6 months later, as part of another service call swap, we got the first printer back exhibiting the same symptoms we orginally sent it back for.
Post #378,834 by Bman 8/5/13 8:02:57 PM Reply	Re: Sorry, but par for the course Well at least it come with a full 2 year warranty so its all covered for free so if they don't get it right they just keep sending TV's for free "Pictures are better then words because some words are big and hard to understand" Peter Griffin (Family Guy)
Post #378,835 by Another Scott 8/5/13 8:14:31 PM Reply	And you continue without a working TV. :-( I wouldn't give them more than another try or so without investigating your state Lemon Laws. Your time and mental health becomes more valuable as you get older, at least I've found that to be the case. Here's hoping the next one is perfect. Cheers, Scott.
Post #378,845 by Bman 8/5/13 10:45:46 PM Reply	Re: And you continue without a working TV. :-( will the TV works just fine its a back light problem I can still watch TV just fine "Pictures are better then words because some words are big and hard to understand" Peter Griffin (Family Guy)
Post #378,837 by scoenye 8/5/13 8:46:57 PM Reply	Wishing you well In our case, it turned out returning the broken refurb was handled outside of the normal warranty group. "limbo" is the nicest way to describe the place we ended up in. The drone on the phone could not handle the return, a manager was not available and "someone" was going to call us back within 3-5 business days. Needless to say the last part never happened.
Post #378,846 by Bman 8/5/13 10:49:13 PM 8/5/13 10:50:03 PM Reply	Re: Wishing you well I've been handling everything right through Sony they have been handle it just fine Thanks "Pictures are better then words because some words are big and hard to understand" Peter Griffin (Family Guy) Edited by Bman Aug. 5, 2013, 10:50:03 PM EDT Expand All History

Welcome to IWETHEY!