The web is changing things faster than the fax machine ever did. Everything from training, order entry, communications, marketing, customer service, etc is changing right in front of our eyes since 1995 or so, wouldn't you agree?
[link|http://www.businessweek.com/technology/content/apr2002/tc20020415_3981.htm|
Business' Killer App: The Web]
"No, this isn't Dot-Com Delusion Act II. It means adding a couple of points to profit margins -- and that's nothing to deride these days"