pbp.
who is GREAT at designing forms? why, the government.
not everything has to be scannable to OCR. relevant fields only. rest can be archived, stored to image.
Same point on history. Not all needed to be ocr handled or keyed, as the current record is (hopefully) at least somewhere on a computed.
And guess what, now I have a system by which that low level bureaucrat is used to validate a process instead of doing something like taking a piece of paper that has typing on it and re-typing it.
And when its simply replacing a file cabinet, yes, they are easy to get right.