
I have no direct experience with Hitachi...
... but their equipment is at the very high end of the scale. I doubt they would be sending in point and click techs to work on it.
(Closest I came was in '05, back in Belgium, working for a city hospital. We put out a public bid for a fully redundant SAN installation. We were drooling over the specs of their entry. Hitachi was then trying to get beyond the mainframe/supercomputer market, so the price was absolute killer. Unfortunately for them (and us), their partner vendor submitted the bid a day late...)