Not yet
On Mon, Sep 21, 2009 at 12:05 PM, Phillip Spencer <pspencer@aplus.net> wrote:
> I will walk over to see what the issue is.
>
> THANKS,
>
> Phil
Phil,
While I appreciate your reply, it has now been nearly three hours since you wrote. And three hours since I called your support line again and was told I would hear back as soon as possible. And nearly eight hours since Russ Gilman told me on a cNet forum that he would have a supervisor contact me. http://forums.cnet.c...=forum-w;forums06
My site may not be "important" in the grand scheme of things, but it's important *to me*. To have it offline for four days, to have an unknown number of emails that I will never see, potential clients I will never reply to, these are major problems.
This incident could still turn into a story of how your team was able to overcome the technical hurdles of a major system migration, putting in the extra effort to support even a small one-man operation. But right now I'm not very optimistic.
I want to believe I made the right choice two years ago when I signed up with your company. Do I need to admit defeat and find another host?
Drew Kime
