:)

On Mon, Sep 21, 2009 at 12:05 PM, Phillip Spencer <pspencer@aplus.net> wrote:
> I will walk over to see what the issue is.
>
> THANKS,
>
> Phil

Phil,

While I appreciate your reply, it has now been nearly three hours since you wrote. And three hours since I called your support line again and was told I would hear back as soon as possible. And nearly eight hours since Russ Gilman told me on a cNet forum that he would have a supervisor contact me. http://forums.cnet.c...=forum-w;forums06

My site may not be "important" in the grand scheme of things, but it's important *to me*. To have it offline for four days, to have an unknown number of emails that I will never see, potential clients I will never reply to, these are major problems.

This incident could still turn into a story of how your team was able to overcome the technical hurdles of a major system migration, putting in the extra effort to support even a small one-man operation. But right now I'm not very optimistic.

I want to believe I made the right choice two years ago when I signed up with your company. Do I need to admit defeat and find another host?

Drew Kime

Post #314,401 by mvitale 9/21/09 2:17:13 PM Reply	:) Glad to hear you're finally getting somewhere! -Mike "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." - Benjamin Franklin, 1759 Historical Review of Pennsylvania
Post #314,403 by drook 9/21/09 2:56:16 PM Reply	Not yet On Mon, Sep 21, 2009 at 12:05 PM, Phillip Spencer <pspencer@aplus.net> wrote: > I will walk over to see what the issue is. > > THANKS, > > Phil Phil, While I appreciate your reply, it has now been nearly three hours since you wrote. And three hours since I called your support line again and was told I would hear back as soon as possible. And nearly eight hours since Russ Gilman told me on a cNet forum that he would have a supervisor contact me. http://forums.cnet.c...=forum-w;forums06 My site may not be "important" in the grand scheme of things, but it's important to me. To have it offline for four days, to have an unknown number of emails that I will never see, potential clients I will never reply to, these are major problems. This incident could still turn into a story of how your team was able to overcome the technical hurdles of a major system migration, putting in the extra effort to support even a small one-man operation. But right now I'm not very optimistic. I want to believe I made the right choice two years ago when I signed up with your company. Do I need to admit defeat and find another host? Drew Kime -- Drew
Post #314,407 by drook 9/21/09 3:33:05 PM Reply	I'm not the only one With the problem they've got, I didn't think it was possible I was the only one, but this confirms it. http://forums.cnet.c...=forum-w;forums06 -- Drew
Post #314,409 by malraux 9/21/09 3:47:05 PM Reply	Nicely worded. I'm of the "DNS/hosting/email all from three different providers" school, personally. Regards, -scott Welcome to Rivendell, Mr. Anderson.
Post #314,410 by drook 9/21/09 4:06:46 PM Reply	Werd Need to fix it first so I can migrate away. Yeah, I've got backups, but it's a lot easier to do when everything is running. -- Drew

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