He has bigger issues to fry ...
He needs to get a usable partition with enough space... then he can make a dd image of the partition remember, he boots from this set of drives.
Also, scott, did you install the 3ware 3dd (3ware disk daemon) last time?
As you can set it up to e-mail you on problems. I used that but ignoring e-mails wouldn't do you any good either.
You might want to make a special account or something and rules base the recipient in google mail.